Customer Service Manager (strong Supply Chain knowledge required)

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Published
November 22, 2021
Location
Milwaukee, Brookfield, United States
Job Type

Description

Have you dreamed of leading an extremely talented team while working for an industry leader that truly values their employees and rewards for hard work?

Our client, a well established and highly regarded international manufacturer is looking to add a Customer Service Manager with strong supply chain knowledge to it's team! Excellent company, exceptional employees and benefits start first day of employment!!

Primary responsibilities will include -

  • Manage, mentor, supervise and evaluate team of 3-4 Customer Service Representatives
  • Plan and direct daily work flow for department, enforce company policies, oversee customer accounts, address and resolve customer complaints and ensure proper documentation meets company guidelines
  • Work closely with logistics team in managing import/export distribution, international documentation, federal regulations
  • Communicate strategically with department leaders such as Sales & Marketing, Production, Logistics and Finance to ensure proper pricing, inventory planning, forecasting, shipment, etc.
  • Act as primary contact for key accounts both domestic and international
  • Adhere and train on company policies, procedure and applicable laws

This outstanding opportunity needs a candidate with a Bachelor's Degree in Business Administration or equivalent, 5+ years experience in a supervisory role within a manufacturing industry or closely related (pharma, chemicals, ingredients, etc.), knowledge of ERP systems (SAP or Oracle), strong technical skills, and an aptitude for numbers.
Bilingual skills is definite plus! 

We are searching for someone who is extremely ambitious, has excellent problem solving skills, is able to effectively manage a very successful team, has outstanding communication skills and a highly level of professional savvy.

Salary $70,000-$85,000 + bonus with outstanding benefits and an incredible work environment!

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