Customer Service Specialist

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Published
January 14, 2022
Location
Milwaukee, Brookfield, United States
Category
Job Type

Description

Our client, an extremely prominent international manufacturer, is currently searching for an experienced Customer Service Professional to add to their established team.

This role is responsible for the overall management of assigned projects from inception to completion.

Responsibilities will include -

  • Act as primary contact for key accounts
  • Ensure product availability, manage orders and returns, coordinate shipments, and issue invoices
  • Run sales reports and queries, sales data and client information through in-house system
  • Gather and compile data, forecast, research, and identify solutions for assigned projects
  • Ensure timelines, deliverables, budgets, etc. are in line during project movement
  • Act as a resource for team members working on specific assigned projects
  • Manage a wide range of projects in varying business units or departments
  • Communicate extensively with executive team members, vendors and clients

Bachelor's Degree and 5+ years customer service experience required.  Experience in a manufacturing setting strongly desired.
We are searching for someone who is ambitious, has excellent problem solving skills, outstanding communication skills and a high level of professional savvy.

Advanced Microsoft Office and ERP experience (Oracle or SAP) required. TMS systems experience, Lean Six Sigma certification and PMP certification a definite plus!

Salary range $50,000 - $55,000 + bonus with exceptional benefits that start 1st day of employment! 

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